Contact
We would love to hear from you!
Please use our contact form below to get in touch with any questions or concerns you may have.
Simply enter your name, email, and your enquiry, and we'll get back to you promptly.
You can also contact us directly at support@gtshine.com if you prefer. We look forward to connecting with you!
Frequently Asked Questions
How long does shipping take?
To be safe, please allow 10-14 working days for worldwide shipping. Once shipped, we will provide you with a tracking number to keep up with your delivery. You can track your order by clicking here.
How can I pay for my order?
We accept all major credit cards, PayPal, Google Pay and Apple Pay.
In checkout, once you enter your delivery address and confirm your delivery method, you will be presented with each payment method.
Can I return my order?
If for any reason you decide it just isn't for you, you can return it within 45 days for a full refund! We accept returns in your home country - no complicated overseas returns!
We understand the stress behind buying online. Rest assured that you can try our products out and if you're not completely satisfied, return them for a full refund.
Where are you located?
Our head office/headquarters are in the USA. Our products are dispatched via warehouses across the world, including USA, Europe, Canada, Australia, Asia.
Head office (no return mail):
1065 SW 8th St
Unit #420
Miami, FL 33130
United States of America
Do you have a phone number?
We only offer support over emails. We are fast to respond, we will get back to you in 24 hours or less.
Due to having customers all around the world, we are unable to offer dedicated phone support at this time.
Can I cancel or change my order?
If you have just placed your order, we may be able to cancel it or change it (if we haven't packed it yet!). However, there are no guarantees.
Please get in touch with our team ASAP using the form below.